Own your future
Our culture isn't something people join, it's something they build and shape. We believe that every person deserves to be heard and empowered. If you're on the fence about whether you're a fit, we say go for it. Let’s build something great together.
Role overview
At Transcenda, our people are the core of our success. We’re looking for a director of global HR to lead our people function through the next stage of growth. This is a hands-on leadership role reporting directly to the CEO, responsible for designing, operationalizing, and scaling the people systems, processes, and culture that enable a high-performing global organization.
You’ll partner closely with senior leadership to build structure, drive accountability, and support team growth across multiple countries. This role is ideal for a builder and operator — someone who loves to design, document, automate, and improve, not just advise. If you are a resourceful, data-driven HR leader who thrives in fast-paced, global environments and enjoys solving complex people and operational challenges, we want to talk.
Key Responsibilities
Build & execute people strategy
- Develop and execute people strategies aligned with business goals, spanning performance management, leadership development, learning, talent, and organizational design.
- Partner with the CEO and senior leaders to ensure people initiatives directly support delivery, growth, and operational excellence.
Operationalize HR systems & processes
- Select, implement, and optimize HR tools (HRIS, ATS, performance, learning) to enable global scalability, automation, and clean, reliable data.
- Drive the transition from manual processes to efficient, repeatable, and self-serve workflows.
Define processes & documentation
- Design and document end-to-end people processes (onboarding, offboarding, performance, promotions, compensation, PIPs, employee relations) with clear ownership and accountability across the organization.
Scale culture & engagement
- Translate company values into operating behaviors, programs, and rituals that strengthen engagement, retention, and performance across global teams.
- Champion an inclusive, transparent, and values-aligned culture.
Coach managers & leaders
- Serve as a trusted partner to people managers, providing practical guidance on performance management, feedback, employee relations, and team health.
- Design and lead leadership enablement programs for managers and high-potential talent across delivery, commercial, and operational teams.
Own HR operations & compliance
- Oversee HR compliance, contracts, policies, and employment documentation across multiple countries and labor markets.
- Ensure consistency, accuracy, and risk mitigation while enabling business flexibility.
Leverage people data
- Define, track, and analyze people metrics and dashboards to support decision-making and proactively identify trends, risks, and opportunities.
Lead & develop the HR team
- Manage, mentor, and raise the operational bar for a global HR / people ops team.
- Set clear expectations, coach performance, and build a high-performing function.
Own HR budget & stack
- Drive efficient use of HR budget, tools, and vendors, ensuring strong adoption and ROI.
Must Haves
- High integrity, resilience, and comfort operating in ambiguity and change.
- 10+ years of HR experience, ideally in tech, consulting, or professional services environments.
- 5+ years in global software consulting / outsourcing organizations.
- Proven experience building (not just supporting) performance and leadership development programs.
- Strong HR operations expertise, including compliance, policies, contracts, and documentation.
- Demonstrated ability to design, document, and operationalize HR processes end-to-end.
- Hands-on HR tech experience implementing or optimizing HRIS, ATS, performance, or learning tools.
- Data-driven mindset with confidence using people metrics to drive change.
- 2+ years managing and developing HR team members.
- Track record of scaling manual processes into automated, efficient systems.
- Excellent written and verbal communication skills in English.
As a Plus
- Experience scaling from ~200 to 500+ employees.
- Exposure to multiple geographies and labor markets (US, EMEA, LATAM).
- Direct experience supporting executive teams and working closely with a CEO.
- Background in professional services, delivery, outsourcing, or consulting environments.
