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Role overview
We’re seeking a high-impact Director of Strategic Operations & Initiatives to partner directly with our CEO and leadership team to turn vision into action. You will own our company-wide planning process, drive execution of high-priority programs, and ensure our leadership team is aligned and delivering against goals.
This is a strategic, hands-on leadership role that blends operational excellence with program management, critical thinking, and CEO leverage. You will manage our OKRs, run all internal meeting cadences (weekly exec ops, monthly exec strategy, quarterly offsites, All Team), plan and execute offsites, and lead cross-functional initiatives, from launching new locations to rolling out company-wide programs. You will act as a diplomatic buffer for the CEO, ensuring their focus stays on growth, clients, and innovation while the business runs smoothly.
If you’ve led strategic operations in a high-growth tech environment, can translate big ideas into measurable outcomes, and thrive in a high-demand, fast-changing environment with a CEO who moves quickly and expects rapid turnaround, we want to talk.
Key responsibilities
- Own the company's OKR process from planning through tracking and reporting, ensuring alignment across all teams.
- Lead all internal meeting cadences, including weekly exec ops meetings, monthly exec strategy sessions, quarterly/annual offsites, and All Team meetings.
- Translate CEO and leadership ideas into clear, actionable programs with milestones, owners, timelines, and success metrics.
- Design, implement, and continuously improve core business processes that drive efficiency, accountability, and scale.
- Facilitate cross-departmental collaboration to ensure initiatives are coordinated, dependencies are clear, and information flows seamlessly between teams.
- Partner with Recruiting on the most critical hires to accelerate and ensure quality outcomes.
- Run operational 1:1s with Leadership Team members, ensuring support is provided for all operational items.
- Lead the development and ongoing management of operational dashboards and reporting tools, ensuring leadership has clear, timely visibility into key business metrics.
- Translate complex data into actionable insights to drive decision-making across departments.
- Identify, implement, and optimize tools and processes for data collection, analysis, and visualization.
- Drive follow-through on action items from leadership meetings to ensure commitments turn into results.
- Select, configure, and manage digital tools to support workflows, process automation, and visibility of work across departments.
- Build repeatable, programmatic approaches to recurring initiatives, reducing reliance on ad hoc execution.
- Partner with HR, Finance, Recruiting, and other teams on programs that require multi-department collaboration, ensuring aligned execution.
- Create clarity and alignment across the company through strong internal communication and documentation.
Must haves
- 8+ years in strategic operations, program management, consulting, or Chief of Staff roles in high-growth environments.
- Demonstrated expertise in program and project management, with a history of delivering complex initiatives on time and within budget.
- Proven track record of leading company-wide planning processes (OKRs or similar) and driving cross-functional execution.
- Background in a tech company or consulting, ideally in software development, technology consulting, or design services, with proven ability to operate in a fast-paced, high-growth environment.
- Strong critical thinking and structured problem-solving skills; able to quickly assess challenges and develop actionable solutions.
- Proven ability to translate vision into execution plans and drive them to completion.
- Digitally savvy and comfortable selecting, configuring, and managing workflow tools and dashboards.
- A programmatic mindset, building repeatable systems and processes that scale, not one-off fixes.
- Exceptional communication skills, able to distill complexity and inspire alignment.
- High EQ and diplomatic with the ability to challenge leaders while maintaining trust.
- Thrives in a high-demand, fast-changing environment with rapid turnaround expectations.
- Ability to travel for offsites and occasional client/exec meetings.
As a plus
- MBA
- Experience in outsourcing, engineering, or design services.
- Exposure to scaling operations in new geographies.
- Experience integrating newly acquired teams or services into an existing business.
- Experience in a global, distributed company.
