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Lead Technical Delivery/Program Manager



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Our culture isn’t something employees join, it’s something they build and shape. We believe that every person deserves to be heard and empowered. If you’re on the fence about whether you’re a fit, we say go for it. Let’s build something great together.

Responsible for a portfolio of projects - leading and owning the end-to-end delivery, team (hiring, managing, firing), escalations, account management, and growth. This role will require around 4 weeks of travel a year. Most likely, it will be quarterly client trips a year plus a few visits to meet with internal teams.

Must haves

  • Strong leadership and organizational skills.
  • Excellent client-facing and internal communication skills. Ability to build long-term client relationships.
  • 10+ years of experience in Project Management with a recent 3+ years of Technical Delivery/Program Management experience.
  • 5+ years of experience managing executive level stakeholder relationships.
  • 5+ years in a leadership role with responsibility for full lifecycle team member management.
  • Experience with business travel with US based clients. Ability to travel up to 4-6 weeks a year if needed.
  • Skilled at navigating challenging conversations externally and internally.
  • Advocate for autonomous, self-organizing, empowered, and continuously improving teams.
  • Experience working with remote / 3rd party team members in an Agile environment within globally distributed teams.
  • Thorough understanding of project/program management techniques and methods.
  • Solid technical background, with hands-on experience in software development or quality assurance.
  • Experience in managing both legacy project initiatives and startups development from scratch.
  • Acute attention to detail, ensuring accuracy and quality in all deliverables.
  • Ability to analyze and use data to inform decisions.
  • Strong critical thinking skills with the ability to analyze processes, identify problems and trends, develop effective solutions and strategies.
  • Creative and entrepreneurial spirit and self-starter.
  • Knowledge of version and change control best practices.
  • Atlassian administration experience (Confluence, Jira).

Key responsibilities

  • Project Management - planning, executing, and leading projects while managing internal teams and client stakeholders.
  • Team Leadership: Hire, assemble, and lead cross-functional teams of technical professionals, ensuring that team members understand their roles and responsibilities. Provide guidance and mentorship to team members.
  • Client and Stakeholder Communication: Act as a bridge between the technical team and non-technical stakeholders, including clients, executives, and other departments. Communicate project progress, issues, and outcomes effectively, manage expectations, and ensure client satisfaction.
  • Account retention and growth: Responsible for retaining accounts and achieving growth and Gross Profit Margin KPIs.
  • Risk Management: Identify potential risks and challenges in projects and teams and develop mitigation strategies. Monitor and manage risks to minimize their impact on project delivery.
  • Quality Assurance: Ensure that the final deliverables meet the quality standards and requirements set for the projects. Implement quality control processes to achieve this.
  • Resource Allocation: Managing the allocation of resources, including personnel, equipment, and software tools. Ensure that the team has what they need to accomplish project goals.
  • Budget Management: Responsible for monitoring project expenses and ensuring they stay within the allocated budget.
  • Timeline Management: Project scheduling and timeline management. Monitor progress and make adjustments as needed to keep the projects on track.
  • Documentation and Reporting: Maintain comprehensive project documentation including status reports, project plans, and other documentation necessary.
  • Create a motivational, transparent, collaborative, fun, and trustful environment where teams can work efficiently and deliver high-quality products quickly.
  • Model philosophy of curiosity and trust-based relationship and conflict resolution.
  • Facilitate decision-making, issue resolution, and consensus among the team members and dependent teams.
  • Prepare performance reports and report project status to stakeholders and management.

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Lead Technical Delivery/Program Manager

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