Own your future
Our culture isn’t something people join, it’s something they build and shape. We believe that every person deserves to be heard and empowered. If you’re on the fence about whether you’re a fit, we say go for it. Let’s build something great together. As a Delivery Manager, you will be responsible for a portfolio of projects - leading and owning the end-to-end delivery, team (hiring, managing, firing), escalations, account management, and growth.
Must haves
- 10+ years in project management, with at least 3 recent years in Technical Delivery or Program Management
- 5+ years managing executive-level client stakeholders, with a track record of retention and growth
- 5+ years leading full-lifecycle teams (hiring, performance management, coaching)
- 5+ years in software consultancy environments
- Strong technical background — hands-on experience in software development or QA
- Experience with both legacy system transitions and greenfield product development
- Proficiency in Atlassian tools (Jira, Confluence)
- Demonstrated AI forward mindset and curiosity
- Fluent English, both written and verbal
- Ability and willingness to travel to the US up to 4–6 weeks/year
Key responsibilities
- Client & Stakeholder Engagement – Serve as the primary point of contact for U.S.-based clients, ensuring clear, proactive communication of project progress, risks, and strategic opportunities. Build long-term relationships to secure retention and growth.
- Business & Account Growth – Drive account expansion by identifying upsell and cross-sell opportunities, achieving Gross Profit Margin (GPM) targets, and contributing to overall revenue growth.
- Own Delivery & Execution – Lead a portfolio of projects, ensuring seamless execution from initiation to delivery. Oversee project planning, execution, risk mitigation, and quality control while managing internal teams and client stakeholders.
- Leadership & Team Management – Build, manage, and scale cross-functional technical teams. Drive hiring, performance management, and professional growth while fostering a high-trust, results-driven environment.
- Budget & Resource Optimization – Manage project budgets, track expenses, and allocate resources effectively to maximize efficiency and profitability.
- Decision-Making & Conflict Resolution – Act as a trusted escalation point, driving data-backed decisions, resolving bottlenecks, and ensuring alignment between teams and clients.
- Process & Operational Excellence – Continuously refine delivery frameworks, introduce best practices, and optimize workflows to enhance efficiency and scalability.
- Account Risk & Quality Management – Identify, assess, and mitigate account risks while enforcing high-quality standards. Ensure all deliverables meet or exceed client expectations.
- Travel & Engagement – Travel up to 4-6 weeks annually for client meetings, business growth opportunities, and internal team alignment.
