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Best practices for working with multicultural teams

Best practices for working with multicultural teams

In today’s globalized world, collaborating in multicultural teams has become increasingly common, if not required. As businesses expand their reach across the globe, while also coupled with the growth of remote work, it has become necessary to work effectively with colleagues from different cultures.

Multicultural teams come with their own set of challenges, but they can also be a great opportunity for personal and professional growth. This topic is especially relevant for our team. Initially having offices in the US and Ukraine, we have expanded into Romania, Poland, and Colombia. In this blog post, we will explore some tips for working in multicultural teams.

Embrace diversity

The first step in a multicultural team is to embrace diversity. Every culture has its own set of values, beliefs, and customs. These differences can be seen as an obstacle or an opportunity. By embracing diversity, you can learn about new cultures and gain a deeper understanding of your colleagues’ perspectives resulting in a more inclusive work environment.

Recognize and manage cultural differences

Cultural differences can present challenges in a multicultural team. For example, different cultures may have different communication styles, decision-making processes, or approaches to problem-solving. It’s essential to recognize these differences and to find ways to manage them. This includes awareness of your own cultural biases and a willingness to adapt to different styles of communication. It’s also helpful to set expectations and guidelines for communication and decision-making within the team.

Taras Bublyk

Head of Product & Design

“It is important to take cultural differences into account when managing multicultural teams or negotiating with clients from diverse backgrounds. I make an effort to learn cultural basics when working with people from different countries and backgrounds. For instance, in some Asian countries, saying “yes” in response to a question does not necessarily mean agreement, but rather “yes, I hear you”. Conversely, in Eastern Europe, people often remain silent as a sign of understanding and agreement, so a lack of questions does not necessarily indicate a lack of comprehension. One technique I find helpful is asking people to repeat or summarize what I just said in their own words. This allows me to gauge their understanding and ensure we are on the same page. Ultimately, open communication and asking open-ended questions always help achieve common goals.”

Learn about other cultures

To work effectively in a multicultural team, it is essential to have a basic understanding of your colleagues’ cultures including their values, beliefs, customs, and social norms. This can be done by acknowledging different cultural holidays or customs, sharing traditional food, or inviting colleagues to share stories about their cultural background.

Avoid stereotyping and assumptions

Stereotyping and making assumptions about people from different cultures can be harmful and counterproductive. It’s important to approach each person as an individual and avoid assumptions based on their background.

Julia Kucherenko

Lead Product Designer

“We usually subconsciously hold our own opinions about different nations, and that could become a self-fulfilling prophecy. Remind yourself to always measure people by their actions and be a blank sheet when you meet them. Let people introduce themselves and show you their work ethic, especially if you know that every person went through a careful selection process during interviews for that position. Practice trusting people.”

Communication is key

Effective communication is essential in any team, but it becomes even more critical in multicultural teams. Misunderstandings can easily arise due to language barriers, different communication styles, and cultural differences. Therefore, it is essential to communicate clearly and regularly.

Elizabeth Sutkowska

Executive Assistant

“Even if we work in a culturally diverse workplace, some common factors connect us, so we help each other grow. Whether working in multicultural or monocultural teams, there will always be some aspects of communication to be improved, which is one of the most crucial elements in successful organizations. In some situations, we can easily communicate with a culturally diverse colleague; on the other side, we might have a challenging time communicating with a colleague from the same area. Communication is not only about spreading information and giving commands but is about empathetic listening to each other so we all feel heard and understood. Once we think the other person got our point, we start trusting that person and becoming more open, so the relationship begins building. It’s a process; we must be patient and let it grow naturally.”

Be mindful of communication styles

Communication styles can vary widely across cultures. It’s important to be mindful of these differences and to adapt your communication style accordingly. This may involve being more direct or indirect in your communication, using different types of language, or adjusting your tone and style of delivery. This also includes being open and direct, listening actively, and asking questions when you don’t understand something. Using simple language and avoiding idioms or expressions that may not be understood in other cultures can also help avoid misunderstandings.

Seek feedback and clarification

When working with people from different cultures, it’s important to seek feedback and clarification to ensure that you are on the same page. This may involve checking in regularly, asking for clarification when needed, or seeking feedback on your own communication style and behavior.

Set clear goals and expectations

Setting clear goals and expectations is important in any team, but it can be especially important in an international team where there may be different expectations or assumptions about how things should be done. Setting clear goals and expectations can help ensure that everyone is working towards the same objectives and that everyone understands their role in the project.

Use technology to your advantage

Technology can be a powerful tool when working in an international team. Video conferencing, messaging apps, and other collaboration tools can help bridge the distance and make it easier to work together effectively. Establishing a regular meeting schedule can also help ensure that everyone is on the same page.

Build trust

Trust is an essential component of any successful team, but it can be more challenging in a multicultural environment. Building trust requires being reliable, consistent, and honest in your communication. It also requires being open to feedback and willing to take responsibility for your mistakes. Building trust takes time and dedication, but it is a crucial element for effective collaboration in a multicultural team.

There are several strategies that can help build trust in multicultural teams:

Be authentic and transparent

Being authentic and transparent can help build trust in any team, but it can be especially important in multicultural teams where there may be different expectations or assumptions about honesty and openness. Being open and honest about your intentions, goals, and expectations can help build trust and credibility.

Build personal relationships

Building personal relationships with your colleagues can help build trust by creating a sense of connection and shared experience. This may involve getting to know your colleagues on a personal level, sharing information about your own culture and background, or finding common interests and hobbies.

Encourage open communication

Encouraging open communication can help build trust by creating a culture of transparency and collaboration. This may involve setting up regular team meetings, providing opportunities for feedback and input, and creating a safe space for colleagues to share their thoughts and concerns.

Joseph Chereshnovsky

VP of Engineering

“I believe that open communication is incredibly important for the teams and for the work we do with our clients. When we’re open and honest with each other, we build trust and can work together more efficiently. That gives visibility to problems and helps focus on things that are important. To achieve that, it’s crucial to have an environment where people feel safe to speak up and share their concerns, and make sure that everyone has opportunities to give feedback and suggestions, whether that’s a team meeting, one-on-one meetings, or company-wide surveys.”

Address conflict constructively

Conflict is a natural part of any team, and addressing conflict constructively can help build trust by showing that you are committed to resolving issues in a respectful and productive way. This involves using active listening techniques, seeking to understand both sides of an issue, and finding mutually beneficial solutions to problems.

Demonstrate competence and reliability

Demonstrating competence and reliability can help build trust by showing that you are capable and dependable. This may involve being organized and efficient in your work, following through on commitments, and delivering high-quality work on time.

Taras Osadchyi

Project Manager

“To demonstrate competence and reliability when collaborating on a software development project, consider the following:"

Consistently meet deadlines

One of the most critical reliability indicators is meeting project deadlines. Always completing tasks on time and communicating any issues or delays can demonstrate reliability and commitment both for your team and your client.

Collaborate effectively

Collaboration is essential in software development, and working effectively with team members and stakeholders is crucial. Show your ability to communicate clearly, actively listen, and offer constructive feedback to build trust and demonstrate competence.

Produce quality solutions

Focus on delivering high-quality work that meets or exceeds the client’s expectations.

Take ownership of tasks

Taking ownership of tasks and responsibilities can demonstrate reliability and commitment. This includes proactively identifying and addressing potential issues, asking for help, and informing stakeholders of progress.

Continuously learn and improve

Software development constantly evolves and staying up-to-date with industry trends,  technologies, and techniques can demonstrate competence and builds a positive reputation.”

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